Get the Skills to be an IT Professional
Train online, on your own time – Start your new career in just 70 weeks
IT Professionals with desktop and networking skills are versatile and valuable members of any IT support system. With a Diploma that includes four industry standard certifications, you will be in demand with employers from small businesses or large corporations. You’ll have the skills to troubleshoot desktop hardware and software issues as well as support the underlying network infrastructure.
If you are detail oriented, technical-minded and are interested in getting established in a professional IT career, you could be well-suited to succeed as a Desktop & Network Support Specialist.
Becoming a Qualified Professional
Centre for Distance Education (CD-ED) offers a Desktop and Network Support Specialist program that allows you to gain the fundamental skills you need to pursue a successful career. Graduates of this program enter the professional world with confidence after gaining hands-on training in the following five areas:
Operating Systems Fundamentals
This module teaches the student the fundamental technology concepts of Windows Operating Systems with a foundation for a career as well as the confidence they need to succeed in advanced studies. The student learns the key concepts of Understanding Operating System Configurations, Managing Applications, Managing Files and Folders, Managing Devices, and Understanding Operating System Maintenance. Successful candidates are prepared and supplied with a voucher for the MTA certificate as part of their tuition.
This module teaches the student the fundamentals of computer technology, installation and configuration of PCs, laptops and related hardware, and basic networking. The student will cover the skills required to install and configure PC operating systems, as well as configuring common features (e.g. network connectivity and email) for mobile operating systems. Completion of this module will prepare the student for the CompTIA A+ certification.
This module teaches the Soft skills needed in the information technology world. Real life skills of interacting with customers, working with professionals, using proper phone techniques, security in communication, workplace communication and practices, leadership in IT, and communication in the real world will be taught through scenario depicting typical workplace situations.
This module teaches the student the fundamental technology concepts of networking with a foundation for a career, as well as the confidence they need to succeed in advanced studies. The student learns the key concepts of understanding Local Area Networking, defining networks with the OSI Model, understanding wired and wireless networks, understanding Internet protocol, implementing TCP/IP in the command line, working with networking services, understanding Wide Area Networks, and defining network infrastructures and network security. Successful candidates are prepared for the MTA certificate.
This module covers network technologies, installation and configuration, media and topologies, management, and security. Candidate job roles include network administrator, network technician, network installer, help desk technician and IT cable installer.
Get Sought-after Industry Certifications
In addition to getting a diploma from Canada’s leading distance education school, graduates of this challenging distance-education program also graduate with certifications which include:
- MTA Windows Operating System Fundamentals
- MTA Networking Fundamentals
- CompTIA A+
- CompTIA Network+
Working in Information Technology
Like any IT professional, your day-to-day duties will vary depending on what type of company you work for. Primarily, you will provide help and advice to people and organizations using computer software or equipment.
Desktop & Network Support Specialists play an important role in the daily upkeep of their organization’s networks and computer systems by finding solutions to problems as they occur. Solving an IT problem in a timely manner is important because organizations depend on their computer systems. Technical Support Specialists may provide assistance to the organization’s computer users through phone, email, or in-person visits.
Help Desk Technicians, also called Computer User Support Specialists, usually provide technical help to non-IT computer users. They respond to phone and email requests for help; sometimes they make site visits so that they can solve a problem in person.
Take a look at some of the typical duties in this career field:
- Test and evaluate existing network systems
- Perform regular maintenance to ensure that networks operate correctly
- Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems
- Pay attention to customers when they describe their computer problems
- Ask customers questions in order to properly diagnose the problem
- Walk customers through the problem-solving steps
- Set up or repair computer equipment and related devices
- Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
- Give information to others in the organization about what gives customers the most trouble and other concerns customers have
Career opportunities exist in a variety of settings. Almost all business, small to large, require technical help. Career paths include helpdesk support, network support, field technician, IT consultant to computer repair technician. With experience you can be a self-employed independent contractor.
As a qualified Desktop & Network Support Specialist you can pursue a variety of positions, including:
- Helpdesk Support
- Network Support
- Field Technician
- IT Consultant
- Computer Repair Technician
Some Desktop & Network Support Specialists even choose to start their own businesses as independent contractors.
Are You Career Training Ready? Find Out!
Take the CD-ED “Career Training Readiness Quiz”
The fun, online quiz takes 3-minutes to complete and you’ll get a personalized report. Identify your strengths and social style plus the training and positions you’re best suited for.
Get Your Career Training Readiness score now.
Duration: 70 Weeks, 1400 Hours
(Based on a 20-hour work week)
|1-12||240||ITP 101||Operating Systems Fundamentals|
|13-37||500||ITP 102||Desktop Support|
|38-41||80||ITP 103||IT Communications|
|42-45||80||ITP 104||Networking Fundamentals|
|46-70||500||ITP 105||Network Support|
Online Education: Career Training that Fits Your Life
Get the skills and confidence you need to launch a successful professional career – without the stress, cost and hassles of traditional schooling. As a CD-ED student you’ll enjoy complete flexibility with your courses. You can manage your schooling around family, work and other responsibilities.
By devoting just 20-25 hours/week to your course work, you could be ready to start a rewarding professional career in 70 weeks.
With CD-ED, you’ll train from the comfort of home, but you’re FAR from on your own. The experienced CD-ED instructors and guidance counselors take a personal interest in each student’s progress. You’ll have unlimited one-on-one support via email, chat, online classroom webinars and toll-free phone calls – even after you graduate!
You might be learning from the comfort of home, but you still have all the benefits of attending an established, professional college including ongoing Career Placement Assistance.
Plus, because consistent access to a computer is crucial to success with online learning, every CD-ED student has the option of a brand-new laptop on loan to facilitate learning. When you graduate, if you so choose, the computer is yours to keep!
Don’t let financial concerns stop you from achieving your career goals. As a CD-ED student you can pursue both Provincial and Federal Student Loans and a wide variety of other options including Government Agency programs, student credit, corporate bursaries and much more.
If you’re considering Financial Aid to help finance your career training, we highly recommend you contact our Financial Office first. Our knowledgeable Financial Aid experts can tell you which documents to obtain and they have the school-related info you need to complete things like the Canada Student Loan application. Applying for Financial Aid can be a complicated procedure, but our experienced staff will break it down and walk you through the process simply and easily.
Our continued commitment to the ongoing achievement of our students and the success CD-ED alumni enjoy as a result of their experience with our program is part of why CD-ED recently received a 95% satisfaction rating from former students.
Take the First Step
Fill out the form on the side of this page to learn more. Find out if a future as an Desktop and Network Support Specialist is right for you.